At Kulu Kalm, we want to make sure your calming products reach you quickly and safely. This Shipping Policy explains how we handle delivery, timeframes, and related details when you order from us.

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Processing Time

• Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

• You’ll receive a confirmation email once your order has been shipped.

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Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout and depend on your location and order size.

• Standard delivery times are usually:

  • Within Australia: 3–7 business days.

  • International orders: 7–21 business days (depending on destination and carrier).

• Please note that delivery times are estimates only and may vary due to carrier delays, customs, or other factors outside our control.

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Tracking Your Order

• Once your order has been dispatched, you’ll receive a shipping confirmation with tracking details (where available).

• You can use this tracking number to follow your order until it arrives.

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Shipping Locations

• We currently ship across Australia.

• International shipping is available to selected countries. If your country is not listed at checkout, please contact us at hello@kulukalm.com to discuss options.

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Delays & Issues

• While we always aim for timely delivery, unexpected delays can happen.

• If your order hasn’t arrived within the expected timeframe, please reach out to us at hello@kulukalm.com, and we’ll assist you.

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Damaged or Lost Packages

• If your order arrives damaged, please contact us within 7 days of receiving your package with photos of the issue.

• If your package is lost in transit, we’ll work with the carrier to resolve it and help you find the best solution.

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Contact Us

For any shipping questions or concerns, please get in touch:

📧 Email: hello@kulukalm.com