Privacy Policy

At Kulu Kalm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.kulukalm.com, purchase our products, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, billing/shipping address.
Payment details: processed securely via third-party providers (we do not store your full credit card information).
Account details: login information if you create an account.
Website usage data: IP address, browser type, device information, pages viewed, and cookies.
Communications: emails, messages, or inquiries you send to us.

2. How We Collect Information

When you make a purchase on our website.
When you sign up for our newsletter or create an account.
When you contact us via email, forms, or social media.
Automatically through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about orders, updates, and promotions.
Improve our website, services, and customer experience.
Provide customer support.
Meet legal and regulatory requirements.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

Improve site performance.
Understand user behaviour with analytics tools (such as Google Analytics).
Personalise your browsing experience.

You can disable cookies through your browser settings, but some site features may not function properly.

5. Sharing Your Information

We may share your information with trusted third parties when necessary to:

Process payments (e.g. PayPal, Square).
Fulfil orders and shipping.
Provide marketing, analytics, or website services.

We never sell your personal information to third parties.

6. International Visitors

If you access our website from outside Australia, your data may be processed in Australia or other countries where our third-party service providers operate.

7. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, or unauthorised access. However, no method of transmission online is 100% secure.

8. Your Rights

You have the right to:

Access and request a copy of your personal information.
Request corrections to your information.
Opt out of marketing emails at any time.
Request deletion of your information, subject to legal obligations.

To exercise these rights, contact us at hello@kulukalm.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: hello@kulukalm.com